New York State Law defines telemedicine as using any two-way audio-visual communication technology between a licensed practitioner and a patient in delivering and receiving health care services when both parties involved are located in different locations. These locations are referred to as the originating site or where the patient is located and a distant site or where the practitioner renders the service. Telemedicine falls under the general umbrella of telehealth services.
The acknowledged and accepted modalities of telehealth in the state are only four: (1) live video, which is generally referred to as telemedicine, (2) store-and-forward, (3) remote patient monitoring, and (4) audio-only telephone communication. Health care services rendered through facsimiles and electronic messaging alone are not considered valid telehealth services. However, the latter modalities can still be utilized in combination with the four accepted types of modalities.
There are still pending bills before the NYS Senate subject to discussion and approval that tackle other concerns for improving telemedicine services in the state. The current Governor has also introduced plans involving telehealth, such as the permanent elimination of certain requirements for reimbursement under Medicaid, allowance of interstate licensing, and the creation of programs that will train practitioners and aid patients in utilizing telehealth services.
Let’s explore how telemedicine and telehealth works for the people of New York:
- Unmatched Feature of Telemedicine in New York
- New York State Telemedicine Laws and Policies
- Interstate Medical Licensure Compact
- State Reimbursement Policy
- Remote Patient Monitoring (RPM)
- Public Health Emergency (PHE)
- 10 Top-rated Telemedicine Providers and Online Doctors in New York
- Telemedicine Resources in New York
Unmatched Feature of Telemedicine in New York
What sets telemedicine or telehealth in general in New York from all other states are the steps they are currently taking and the reforms they are introducing in this medical industry. New Yorkers would have far better flexibility and unlimited access to telehealthcare services than they already have to this date.
New York State Telemedicine Laws and Policies
Who can practice telemedicine in New York?
Telemedicine health care practitioners must be licensed, certified, and registered under NYS Education Law. The services they can offer are limited within the scope of their practice.
Interstate Medical Licensure Compact
New York is one of the most states in the country that has voluntarily joined the compact. This compact would expedite medical licensure requirements across the member states subject, of course, to compliance with existing rules and regulations imposed by each state. This would ensure that safety rules are still in place and observed by providers depending on those imposed by the state where he or she wishes to practice.
The Compact Legislation has already been introduced as New York Assembly Bill 5540. It will allow practitioners to deliver telehealth services and share their expertise in their specialized fields with other states. It will also make these types of medical care more accessible, and the ratio of provider to patients per state would also achieve more balance.
The bill’s progress is still at 25% and is pending before the Assembly Higher Education Committee.
Before any engagement between a patient and a practitioner happens via telemedicine, the latter must first orient the former about the basics of the service to be availed through this platform. This includes letting the patient know about their following fundamental rights:
- Right to refuse any telemedicine services
- Right to choose a different provider
- Right to information like other alternatives, how telemedicine compares to in-person services, the distant site’s location, the role of practitioners and staff both at the distant and originating site, all the parties involved and present on the line during the telemedicine service, possible consequences and delays in changing providers, and the technology and equipment used
- Right to have trained staff for emergencies readily available just in case the need arises
The patient must then acknowledge receipt of these pieces of information and give his or her consent to receive health care through telemedicine. The patient’s consent must likewise be sought before recordings of any part of the services are made. All of these communications must be properly documented in the patient’s medical record.
In case the provider and the patient do not speak the same language and do not understand the language of each other, a culturally competent translation or interpretation must be given to make the patient fully understand the nature of the telemedicine services.
The standard of confidentiality, consent, and privacy observed in the state of New York when it comes to telehealth services are those provided for under the Health Insurance Portability and Accountability Act (HIPAA).
Under the law, a business associate agreement (BAA) must be executed in writing between a telehealth provider and vendor. It shall contain provisions concerning protected health information and how to keep it private and secure. The following vendors claim to offer HIPAA-compliant communication tools:
- Amazon Chime
- Cisco Webex Meetings
- Doxy. me
- Google G Suite Hangouts Meet
- Microsoft Teams
- Skype for Business
- Spruce Health Care Messenger
- Zoom for Healthcare
There are other available applications for the public. It is best to read your provider’s or your chosen tool’s policies regarding privacy and security to be confident about any of your protected health information not leaking to non-parties without your consent.
In the state of New York, it is mandatory for licensed prescribers to electronically issue prescriptions regardless of whether the medication to be prescribed is a non-controlled or controlled substance. No laws prohibit prescribing medications through electronic means as long as the licensed prescriber deems it medically necessary.
When there is a general rule, there will always be exceptions that follow. The licensed prescriber may issue either an oral prescription, an Official New York State Prescription (ONYSRx), or fax of the same instead of the mandated electronic prescription when:
- the prescriber has an approved waiver or certification from prescribing electronically;
- an electronic prescription cannot be timely issued due to technical or electronic problems, and any delay in its issuance would cause harm to the patient;
- the one issuing it comes from a nursing home or a residential health care facility (RHCF);
- the dispensing site is outside the state of New York or in Veteran Administration Facilities;
- the medications prescribed should be taken following complicated directions;
- the directions cannot be provided in 140 characters or less;
- the one issuing the prescription is a veterinarian;
- the prescription is a compounded one or involves two or more products;
- there are attachments required by the Federal Food and Drug Administration (FDA) to be submitted together with the prescription;
- the subject of the prescription is involved in an approved research protocol, collaborative drug management, or expedited partner therapy;
- the prescription is a non-patient specific prescription for an opioid antagonist;
When it comes to prescribing Buprenorphine, only physicians, physician assistants, or nurse practitioners who have been given a Drug Enforcement Administration approval can do so.
There is no requirement to explain why a written or oral prescription was given instead of an electronic one, and neither is the pharmacy required to investigate the reason behind the failure to issue an electronic prescription.
Telemental Health Services
Telemental health services can be delivered by those who fall under the definition of telemental health practitioners under the NY Code of Rules and Regulations. These are creative arts therapists, marriage and family therapists, mental health counselors, nurse practitioners in psychiatry, physicians, psychoanalysts, psychologists, and social workers.
This type of health care service may be rendered from an Office of Mental Health-approved distant site by an NYS licensed practitioner anywhere in the United States.
The mandatory consent for telemedicine services may be included in obtaining consent from the same patient during an initial consultation in-person.
Alcoholism and Substance Abuse Services
Telepractice is now an accepted method of rendering medical services related to evaluating, treating, admitting, monitoring, consulting, and reviewing patients for alcoholism and substance abuse disorder. The treatment plan or program must be certified by the Office of Addiction Services and Supports (OASAS) and issued an operating certificate designation to engage in telepractice.
However, the patient must first undergo at least one face-to-face evaluation with any clinical staff before any valid telepractice can be rendered to determine the patient’s suitability for such mode. This is an additional requirement to the patient’s informed consent.
The Office has set forth rules and regulations when it comes to delivering services via telemedicine. Some of these rules are as follows:
- Practitioners can only engage in telepractice if employed, in contract with, or affiliated with an OASAS certified or designated provider.
- The practitioner must observe confidentiality and privacy measures using locks or protections for patients’ electronic health records and conducting sessions in a private space.
- There shall be policies and procedures to be followed during the sessions, covering the practice procedures, physical environment, emergency procedures, suitability of patient and medical condition for telepractice, quality review, and documentation.
Clinical care for persons with developmental disabilities can now be delivered through telehealth services. However, the provider or practitioner must be located at a clinic or satellite site duly certified by the OPWDD or the Office for People with Developmental Disabilities. The patient who avails of such service shall be located in their residence or at any other temporary location.
Practitioners under the Independent Practitioner Services for Individuals with Developmental Disabilities (IPSIDD) cannot render services through telemedicine. Their practice is limited in care homes, private residences, certified facilities, community settings, or the practitioner’s private office.
State Reimbursement Policy
What services are reimbursed in New York?
All telehealth services rendered by health care practitioners in the state are reimbursable. The medical process can be assessment, diagnosis, consultation, treatment, education, care management, or self-management.
Aside from telehealth care delivered through live video, store-and-forward, and remote patient monitoring, other modalities such as audio-only telephone communication, survey applications, and online portals are also considered valid means of delivering health care services.
It must be noted that all of these services are reimbursable only when the interaction is between a patient or a client and a health care practitioner. It is not reimbursable when the interaction transpires between two practitioners, whether it involves studying, teaching, or skill-building concerning the field.
When it comes to teledental and telemental health services, consultations done through telephone, video cell phone, or electronic mail are not considered a covered service under Medicaid.
General telehealth services are now covered and reimbursed by Medicaid, state employee health plans, and private insurance providers.
By NYS Medicaid:
- Live Video
- Audio-only Telephone Communication
- Remote Patient Monitoring
X Standalone e-consults through e-mail, text message, or facsimile
Under NYS Medicaid, the distant site or its end can be anywhere in the country or its other territories. It recognizes several originating sites that can be subjects of reimbursement. Aside from the accredited health care facilities such as general hospitals, clinics, nursing homes, treatment centers, adult care establishments, schools, and daycares, a resident member’s permanent address and his or her temporary address, even though located outside the state, is now considered a valid originating site.
In case there is a failure in the completion of the virtual visit due to technical difficulties or transmission disruptions, NYS Medicaid will not accommodate any claims related to that.
For live video telemedicine services to be reimbursed, the overall content and nature of the communication between the patient and health care practitioner must be in such a manner that would be equivalent to the quality of health care service provided when done face-to-face. It must be shown by the provider that telemedicine was not resorted to for mere convenience, especially when the patient’s medical condition requires an in-person visit.
The costs of acquiring, installing, and maintaining the devices and other equipment used in this mode of telehealth service are not covered under Medicaid.
Audio-only Telephone Communication
Although used by providers, this mode of telemedicine is very limited following the regulations provided by state law.
All health information shared through this mode can be in pre-recorded videos and digital images or photos. However, this excludes any radiology data. The transmitted information must be particularly related to the patient’s medical condition and would allow the physician who will receive them to provide a diagnosis and corresponding treatment plan adequately.
Under the store-and-forward mode, it is the telemedicine provider at the distant site who will be reimbursed. However, the reimbursement is limited to 75% of the Medicaid fee for the SAF service and can only be claimed upon submitting a written report by the practitioner from the distant site to the practitioner at the originating site.
This mode is often used in dermatology and ophthalmology, but other fields are also starting to utilize it. In teledental services, however, asynchronous or SAF service is not reimbursed; the actual procedure is.
Remote Patient Monitoring (RPM)
Telemedicine services rendered through remote patient monitoring are reimbursable only when delivered by Certified Home Health Agencies (CHHAs) and other certified telemedicine providers. Regardless of what agency is involved, the following conditions must be strictly complied with:
- The RPM services must be done on the order of a physician, midwife, or nurse practitioner.
- There must be an existing and ongoing relationship between the patient to be monitored, and the health care providers stated.
- An in-person interaction between the patient and practitioner at some point of the treatment, either at the initial stages or for follow-up purposes, is necessary.
- There is a medical necessity for the monitoring, and when the necessity ceases to exist, it should also be discontinued.
Below is a non-exclusive list of medical conditions that can be monitored via remote patient monitoring:
- Behavioral Problems
- Chronic Obstructive Pulmonary Disease (COPD)
- Congestive Heart Failure
- Mental Problems
- Wound Care
Any conditions that would require the same level of monitoring with any of those mentioned above will also be reimbursed, such as those who need total parenteral nutrition or enteral feeding, ventilator care, or continuous oxygen.
To be reimbursed, the minimum time requirement of 30 minutes a month must be observed for all the monitoring services. The time spent on collecting and interpreting the data provided is also considered in computing the required period.
The New York State Medicaid also reimburses fee-for-service telemedicine.
By Private Payer or similar health care service plan providers:
- Live Video
- Audio-only Telephone Communication
- Remote Patient Monitoring
X Standalone e-consults through e-mail, text message, or facsimile
Under New York Private Payer laws, telehealth is defined as any health care service rendered by a practitioner through electronic information and communications technology to a patient situated in a different site from the practitioner at the time of delivery of said service.
When it comes to private payers or insurers, the limitations in the coverage of telemedicine services are usually stated in the issued policy or contract to their members. Frequently, they would provide a list of covered providers and services. This will be their main basis for excluding services from coverage and reimbursement.
However, they are mandated to cover telemedicine services that are considered covered in face-to-face consultations. They can also set standards for quality and utilization of a telemedicine service similar to that for covered in-person physician-patient interactions.
There is no explicit legislation specifically providing payment parity for store-and-forward and remote patient monitoring modalities of telehealth under New York State laws, but there is no law prohibiting payment. Hence, it is up to the insurance providers whether to include them in the policy or contract as reimbursable.
The usual services covered under the store-and-forward modality are those rendered in teledermatology and teleophthalmology.
Who can avail of these reimbursements?
The following health care providers are eligible for reimbursement under current policies and services rendered within their field of expertise:
- Care Manager
- Certified Asthma Educators
- Certified Diabetes Educators
- Credentialed alcoholism and substance abuse counselors (CASAC)
- Genetic Counselors
- Nurse Practitioners
- Occupational Therapists
- Physical Therapists
- Physician Assistants
- Professional Nurse
- Registered Professional Nurses
- Social Workers
- Speech-Language Pathologists
Public Health Emergency (PHE)
In this time of the Covid-19 pandemic, the New York State has issued emergency rules and suspended some regulations surrounding telehealth practice within the state to address its constituents’ medical needs better. The following rules and guidelines are to be observed during the existence of this public health emergency:
- All telephonic communications between providers and patients that involve assessment, evaluation, management, and monitoring are now reimbursable. Limitations provided by the rules and regulations are relaxed.
- All originating sites, regardless of location, are recognized during the existence of the public health emergency.
- The patient may give his or her consent verbally.
- HIPAA compliance is relaxed, and no penalties will be imposed for failure to observe such standards as long as it was done in good faith and for the patient’s welfare. Other non-public facing communication tools such as Facebook Messenger, FaceTime, Google Hangouts, Skype, or Zoom may be utilized during the existence of a public health emergency. The patients should, however, be informed of the privacy risks in using the mentioned applications. Providers should still observe encryption and privacy modes. Facebook Live, TikTok, and Twitch have not accepted applications for the delivery of telehealth services.
- Mandated electronic prescriptions are waived when the prescription to be issued non-patient specific.
- Co-pays are waived by health insurance plan providers for telemedicine visits.
- In the field of psychology, where the delivery of telepractice involves a patient located in the state of New York by a psychologist who is not a holder of an NYS license, the latter may be issued a 90-day one-time-only temporary permission to practice.
- To address the shortage of medications, drugs, or devices in the state, manufacturers, repackers, or wholesalers of these products who are duly licensed in other states other than New York may now deliver into the state, and licensed pharmacies may receive them.
Among those requirements normally observed in telehealth services that have been suspended are as follows:
- The need for an NYS license to render telemedical services within the state of New York means that there will be no corresponding civil or criminal liability when a physician, physician assistant, nurse, nurse practitioner, or practical nurse renders health care service without an NYS license;
- The precondition under Medicaid rules states that a patient must be within a recognized facility when availing of certain services to be reimbursed;
- The necessity of an in-person evaluation by clinical staff before availing of telepractice or telemedical services involving substance use disorders and mental health;
The temporary observance of the issuances mentioned above does not apply to the Office of Addictions Services and Supports, Office of Mental Health, and the Office for People with Developmental Disabilities as special laws govern them due to the nature of health care services individuals under their category would require.
10 Top-rated Telemedicine Providers and Online Doctors in New York
New York is home to 19,453,561 people. The increase in population also means greater demand for health care services all over the state, especially in New York City, which is the largest and most densely populated city in the US. This is where telehealth services come in and serve as a big relief not only for providers but mostly for patients who no longer have to wait weeks on end for an appointment. If you are a New Yorker or someone who is currently in the state looking for a physician to consult with regarding a medical concern, you can visit any of the following sites that could cater to your needs:
- HIPAA Compliant
- Board Certified and NYS licensed counselors, psychologists, psychiatry clinicians, psychiatric nurse practitioners, and therapists
The main telemental health services offered by Array AtHome Care are online therapy, psychiatry, and behavioral health support. You will not be randomly assigned a healthcare provider as you get to choose from their directory which you want to consult with. They offer the following types of care:
- Psychiatric Assessments: They will assess your cognitive, behavioral, physical histories to provide you with a preliminary diagnosis whether your reason is to get treated or for any other legal reasons. They could also provide you with a treatment plan and prescribe medications if necessary.
- Talk Therapy: They deal with anxiety disorders, depression, and other long-term issues through their behavioral health clinicians, who will regularly talk with you regarding these problems until you have addressed and sorted them out.
- Medication Management: They have psychiatric prescribers who will help you manage your medication regimens by giving you guidance in choosing your medications, taking the right dosage, perfecting time to take them, and other related matters.
If you want to invite loved ones, family members, or friends to your video sessions, you can freely do so.
In case of a crisis, Array strongly suggests you call the National Suicide Prevention Lifeline at 1.800.273.8255 as their services are strongly for non-emergency situations only.
- HIPAA Compliant
- Board Certified Pediatricians, Pediatric Physician Assistant, and Pediatric Nurse Practitioners
They cater to patients until the age of 26, including babies, children, teenagers, and young adults, which they describe as literally from cradle to college. Their goal is to treat these patients without ordering unnecessary tests while remotely using live secure video conferencing tools. Be sure that the child to be examined is present during the scheduled session.
They only treat common pediatric conditions such as:
- Cough and cold
- Respiratory infections
- Seasonal Allergies
- Skin rashes
- Sprains and strains
Most of their pediatricians have multiple subspecialties, which guarantees that any specific medical concern you have regarding the health of your child can be covered and treated. If you or your child missed work and school for the video visit, the doctor who saw you can issue an excuse note.
If you forgot to ask questions during the visit, you could always call their hotline at 516-207-7950 for any follow-up questions.
To access their services easily, you can download their app, which is available on both Google Play and the App Store. Their app is designed to accommodate the whole family as you can add all members into one account.
- HIPAA Compliant
- Licensed Internist, Pediatrician, Family Practitioner, and Nurse Practitioners
Aside from giving a diagnosis and laying down a comprehensive treatment plan for your medical conditions, doctors at Heal can also order laboratories, imaging, and other tests for you. If your medical issue is beyond the field of their expertise or would require other specialists, they could also refer you to one who can better address your needs.
They offer four major types of care under which specific kind of services fall:
- Pediatrics: well-child exams, physicals, common childhood illnesses such as croup, hand, foot, & mouth disease, respiratory infections, and others
- Urgent Care: ear infection, viruses, urinary tract infection (UTI), strep throat, rashes, muscle and joint injuries, and vomiting
- Primary Care: allergies, asthma, fatigue, high cholesterol, and high blood pressure
- Preventive Care: diet counseling, smoking cessation, depression screening, and sexually transmitted infection (STI) screening, and women’s health services
Through their app, available in the App Store and Google Play, you can register and be matched with an available practitioner in your area. If you have a preferred doctor, you can mark them to see their availability before booking an appointment.
If ever the need arises, they would recommend a house call, and you can schedule it as you please. Through this, your doctor would be able to assess your day-to-day routines, lifestyle, eating preferences, and other habits that could be affecting your health. During the house call, they would bring the necessary equipment for the assessment.
- HIPAA Compliant
- Board Certified Emergency or Pediatric Emergency Medicine Physician
The US News and World Report ranked New York-Presbyterian Hospital, from which healthcare providers who see you virtually come from, as the number one hospital in all of New York.
You can be sure that the same quality of care is provided through telemedicine visits wherein they can diagnose and treat any of the following minor illnesses and injuries:
- Body Aches and Pains without Fever: general body aches, arm, leg, back, and joint pains
- Cold and Flu: chills, cough, fever, sore throat, ear pain, fatigue, runny nose, and sinus infection
- Eye: conjunctivitis, infection, irritation, and stye
- Gastrointestinal: constipation, diarrhea, GERD, upset stomach, and vomiting
- Genital or Urinary: STDs, UTI, yeast infection, blood in urine, scrotal pain, pain with urination, itching, and discharge
- Neurologic: headaches, dizziness, and abnormal movements
- Pediatric Feeding or Sleeping Issues: breastfeeding and eating concerns, fussiness, and spitting up
- Respiratory: bronchitis, seasonal allergies, and chest congestion
- Skin: acne, poison ivy, hives, athlete’s foot, diaper rash, just, and bug bites
They can provide you with work or school notes upon request. If you have prescription issues, they will assist you in addressing them even after they have already sent them to your local pharmacy.
- HIPAA Compliant
- Board Certified Doctors
The NOW Video Urgent Care services provided at Mount Sinai allow you to be connected with their NYS licensed doctors within minutes after registering and providing the information they ask of you. Take note that they only cater to non-emergency conditions.
They treat everyday ailments such as but not limited to the following:
- Ear Infection
- Respiratory Infection
- Stomach Virus
You can expect an accurate diagnosis for your medical concern after your video visit. After which, the assigned doctor will then advise you on how to go about the treatment process. They will also assist you with getting tested, scheduling in-office consultations, or finding a specialist for your medical case via telehealth or otherwise.
You can either go directly to their website or access their services through the app downloadable via the App Store or Google Play. Their app supports family sharing and can be used by up to six members at a time.
- HIPAA Compliant
- Board Certified Dermatologists, Gynecologists, Neurologists, Orthopedics, and Pediatricians,
They address almost any non-emergency medical condition in the book. If you have been previously diagnosed but want to have your diagnosis reviewed and seek further medical advice, their doctors can give you a well-researched second opinion and help you explore other possible options.
If you are experiencing or think you have any of the illnesses in the list below, you can talk to one of their doctors:
- Behavioral Health Conditions: Anorexia, Bulimia, Diabetes Management, Bi-polar, PTSD, Schizophrenia
- Urgent Care: Back Pain, Cellulitis, Cramps, Constipation, Dizziness, Gout, Herpes, Laryngitis, Pneumonia, Tonsillitis, Yeast Infection, and many more
- Women’s and Men’s Health: Menopause, PMS, Sexual Dysfunction, UTI, STD, Prostate Cancer Risk Counseling, Preconception Counseling, and Family Planning
Doctors at AmericanEcare will help you find the root cause of the symptoms you are experiencing to prevent recurrence in the future. If your medical concern is serious but was detected in the early stages, it can easily be prevented from progressing.
They can also provide you with prescriptions and refills if you ever run out of your medications. You can download the American Ecare App from the App Store or get it from Google Play to access all these services.
- HIPAA Compliant
- Board Certified Family Medicine Doctors, Internists, Nephrologists, Neurologists, Physical Therapists, Rheumatologists, Urologist, and Nurse Practitioners
They have only currently launched their telehealth services, but they cater to existing and new patients alike. They provide evaluations, medication adjustment, orders for laboratory testing, patient education, prescription renewals, and any related services to monitor the health of your status within the comforts of your home.
Their doctors specialize in many fields, so whether your medical concern is about your kidneys, nervous system, physical health status, prostate, bladder, and other parts of your body, they have doctors who specialize in these specific organs and fields.
They offer remote in-depth consultations and treatment of the following ailments:
- Acute Kidney Disease
- Arthritic Conditions
- Brain Disorders
- Cancer Care
- Chronic Kidney Disease
- Dialysis-related Care
- Follow-ups for Post-Kidney Transplantation
- Gait Disturbance
- Kidney Stones
- Repetitive Stress Injuries
- Reproductive Conditions
- Resistant Hypertension
- Urology related issues in men and women
They take their time to educate the patient about their illness for every diagnosis and offer the best treatment plan. If your conditions require serious and aggressive treatment, they can accommodate and schedule you in their facility. This way, the course of your treatment is uninterrupted, and you will be seen by the same doctor who has full knowledge of your medical condition.
- HIPAA Compliant
- Board Certified Doctor of Nursing Practice, Psychiatric Mental Health Nurse Practitioner, Adult Health Nurse Practitioner
At TelaNP, they address adult health and provide telepsychiatry. They can address mental disorders like ADHD, anxiety, depression, active seasonal disorder, adjustment disorder, and panic disorder. They do not recommend telepsychiatry if you are diagnosed with bipolar disorder, psychotic disorder, schizophrenia, and an individual who is actively self-harming.
If you are initially an in-office patient, you can continue your follow-ups through their telepsychiatry services. This includes monitoring treatment effectiveness, tracking your overall progress, answering any of your queries, and discussing medication side effects.
Aside from psychiatry, they likewise treat common conditions like allergies, sore throat, skin conditions, eye problems, migraine, bronchitis, and many others.
They also have a licensed practitioner who would be able to provide you with a Medical Marijuana Card if you are eligible and a legal resident of New York who is suffering from any of the following medical conditions:
- Amyotrophic Lateral Sclerosis
- Huntington’s Disease
- Inflammatory Bowel Disease
- Multiple Sclerosis
- Opioid Replacement
- Parkinson’s Disease
- Post Traumatic Stress Disorder
- Severe Chronic Pain
- Spinal Cord Injury with Spasticity
- HIPAA Compliant
- Board Certified OB-GYNS, Nutritionists, Family Medicine Doctors, Behavioral and Mental Health Specialists, Podiatrists, and many others
They accommodate toddlers, teens, and parents, and they allow family and friends to join in during sessions as well. You no longer have to see different providers for each member of the family.
They cater to a lot of medical conditions and provide corresponding treatment to those falling under the following categories:
- Mental Health: Addiction Recovery, Family Counseling, Mental Health Assessments, Group Therapy, Medication Management
- Nutrition Services: Consultation, Meal Planning, Stress Management
- Optometry: Conjunctivitis, Dry Eye, Lazy Eye
- Pediatrics: Wellness Checkups; Vision and Hearing Problems
- Podiatry: Arthritis, Hammer Toes, Fungus, Neuromas, Plantar Fasciitis, Diabetic Foot
- Primary Care:
- Substance Use Treatment: Overdose Prevention, Medication-assisted Treatment, Peer Counseling, Support Groups
- Urgent Care: Allergies, Kidney Stones, Minor Burns, Back Pain, Sexual Health concerns, Ear Infection
- Women’s Health: Birth control, Family Planning, Menopause, Heavy Periods, Pelvic Pain, STI
They do not provide prenatal care nor treat broken bones, chest pain, or cuts that require stitches. It is best to go directly to an emergency room for these cases.
At Sun River Health, language is not a barrier to quality health care. If English is not your primary language, that’s not a problem! This provider can communicate with you in Spanish and other languages.
- HIPAA Compliant
- Board Certified Doctors, Pediatricians, and Emergency Medicine Doctors,
They accommodate children starting age five and adults alike who have minor medical concerns such as:
- Flu-like Symptoms
- Lymph Node Swelling
- Mouth Sores
- Pink Eye
- Sinus Pain
- Sore Throat
If you are experiencing chest pains, palpitations, acute vision changes, stroke-like symptoms, or behavioral and mental health issues, they strongly suggest that you directly visit the doctor’s office or emergency room. If during a visit and they assess that you or your child needs to be seen in person, they can assist you by referring and scheduling an appointment.
After every televisit, you will receive a summary of what transpired, including the treatment plan, instructions, and referrals or orders, if any. If you already have a primary care physician, they will also be notified of the same.
They can provide interpretation assistance for over 200 languages. This ensures that the patient and the provider fully understand each other in terms of relaying the medical concern, the diagnosis, and the corresponding treatment.
You can schedule visits through the NYU Langone Health mobile app, where you can also access your medical records, communicate with your doctor, request refills for your prescription, and be reminded of upcoming schedules with your provider.
Telemedicine Resources in New York
Telehealth and telemedicine are certainly not new concepts in the medical field. However, everybody has to go through their first time utilizing this mode of health care. As patients, it will always work to your advantage to be informed and be educated on these concepts so that you will know how to start, exercise your rights, and be entitled to what the law provides.
As providers, it is part of your obligation to be diligent and stay up-to-date with the current rules and regulations regarding the practice of telemedicine as part of protecting and serving your patients. Learn about telemedicine in New York by visiting these legitimate sources for your reference:
- New York State Senate and New York State Legislature: You can find consolidated lists of laws and bills pertaining to public health, including Telehealth Delivery of Services, on these two state-operated websites. You can do your search by the number with which the law you are searching for is identified or by the year it was published.
- Northeast Telehealth Resource Center: This federal granted and funded website offers educational materials, news, tools, templates, updates, and other useful resources for patients and the workforce alike. They also provide technical assistance when it comes to utilizing telehealth services technology. The coverage extends to eight states, including New York.
- New York Public Law: If you want to read about and check any information regarding your health insurance, what telemedicine services it covers, the extent of its coverage, and other related matters, you can visit this website.
- eMedNY: This website mainly caters to provider’s needs when they engage in telehealth services. You can change and update any information on your enrollment file through this site. It also provides manuals, outreach and training, HIPAA support, and other tools to help you in the telehealth practice and Medicaid updates.